Something Somewhere Consulting OPC (“SSC,” “we,” “us”) provides professional services, training, and guidance related to business systems (including Odoo). These Terms apply to visitors, prospects, and clients using SSC services or interacting through SSC channels, unless a separate signed agreement applies.
Effective date: 01 January 2026
If you have a signed Proposal/Statement of Work (“SoW”) with SSC, that SoW governs your project and will take precedence over these website Terms if there is a conflict.
1. KEY DEFINITIONS
“Client” / “you” means the person or entity receiving SSC services.
“SoW” means a signed proposal/statement of work defining scope, deliverables, schedule, assumptions, exclusions, and fees.
“Pack Hours” means pre-purchased consulting hours under a Success Pack or Server Pack.
“CR” (Change Request) means a request that changes scope, assumptions, exclusions, timeline, effort, deliverables, or fees.
2. ENGAGING SSC (PROJECTS & PROFESSIONAL SERVICES)
Projects and paid services are provided only under a mutually signed SoW or written confirmation that references an SoW.
2.1 Standard-First Approach
Unless agreed otherwise in writing, SSC follows a standard-first approach: configuration → low-code tools → trusted third-party modules (if justified) → custom code (last resort). This generally reduces risk, timeline, and total cost.
2.2 Change Control
Requests outside the signed SoW require a CR (and may require additional fees, Pack Hours, and/or a revised timeline). Impact assessment (analysis/estimation/solution options) may be billable.
3. PACK HOURS (SUCCESS PACK / SERVER PACK)
What Pack Hours are: Pre-purchased hours used for the services described in your SoW.
Tracking: Time is typically tracked in 15-minute increments unless stated otherwise.
Validity: Pack Hours expire 12 months from invoice date unless otherwise stated.
Overage: Work beyond remaining Pack Hours requires additional Pack Hours and/or a revised SoW.
Server Pack note: Unless explicitly included, Server Pack does not include third-party hosting fees, cloud costs, licenses, domains/email services, or hardware.
4. FIXED-BID PROJECTS
Fixed-bid pricing applies only to the defined scope and deliverables in the signed SoW. Anything outside that scope is handled via CR and may be billed via additional fixed-bid amendment and/or Pack Hours.
5. FREE Q&A SUPPORT CHANNEL
SSC offers a free Q&A support channel for existing and incoming customers (see https://www.somethingsomewhere.ph/start-somewhere). The free support is governed by that program’s own terms and conditions and is limited to Q&A and guidance as defined there.
Any troubleshooting, configuration changes, implementation work, development, integrations, data work, or requirements beyond the free Q&A scope will be proposed and delivered via Pack Hours and/or a CR / SoW amendment.
6. HYPERCARE (FIXED PROJECTS)
Unless your signed SoW states otherwise, SSC provides 30 calendar days of hypercare after Go-Live to stabilize the delivered scope and address defects related to the agreed configuration.
Items not raised, logged, or confirmed within the hypercare period are deemed final and form part of project closure and handover.
Enhancements, new requirements, new reports, new automations, additional training, or items outside scope are handled via CR and/or Pack Hours (even if raised during hypercare).
7. CLIENT RESPONSIBILITIES
To deliver efficiently, you agree to:
assign a single point of contact and decision-maker(s),
provide timely access to systems, environments, data, and personnel,
provide complete and accurate data and validate outcomes,
review/approve deliverables and decisions within agreed timelines.
Delays caused by late inputs, incomplete data, or delayed approvals may impact timelines and may require a CR.
8. FEES, PAYMENTS & REIMBURSABLES (FOR PAID SERVICES)
Payment terms are specified in your SoW or invoice.
Late payments may incur finance charges as permitted by law and may result in service suspension.
Reimbursable expenses (e.g., travel) are billed as agreed in the SoW.
9. DATA MIGRATION (PROJECTS)
Unless stated otherwise in your SoW, SSC’s default data migration approach is limited to master data and opening balances/open transactions. You remain responsible for data accuracy and business validation.
10. THIRD-PARTY SOFTWARE & DEPENDENCIES
Odoo subscriptions, hosting, domains, email services, cloud infrastructure, and third-party apps/modules are provided under the terms of their respective vendors unless SSC explicitly resells them under a written agreement.
SSC is not responsible for third-party outages, product changes, vendor policy changes, or limitations of third-party systems.
11. CONFIDENTIALITY & SECURITY
Each party will take reasonable measures to protect confidential information shared in connection with services. Clients remain responsible for what personal data is shared and for compliance with applicable privacy requirements.
12. INTELLECTUAL PROPERTY
SSC retains ownership of its pre-existing methodologies, templates, tools, and know-how. Upon full payment (where applicable), clients receive a non-exclusive license to use project-specific deliverables internally, subject to the signed SoW.
13. WARRANTIES & LIABILITY
Services are provided in a professional manner consistent with industry standards; however, third-party software (including Odoo) is provided by its vendor and may have limitations.
To the fullest extent permitted by law, SSC is not liable for indirect or consequential damages. For signed projects, liability terms (including any caps) are governed by the SoW and/or the attached proposal terms.
14. TERMINATION
For signed projects, termination rights and effects are governed by the SoW. SSC may suspend paid services for non-payment or security/access issues after notice.
15. UPDATES TO THESE WEBSITE TERMS
SSC may update these website Terms from time to time by posting an updated version. Changes apply from the effective date shown. Signed SoWs are not retroactively changed unless both parties agree in writing.
16. GOVERNING LAW
These Terms are governed by the laws of the Republic of the Philippines.
17. CONTACT
Something Somewhere Consulting OPC
57C Otero Avenue, Mabayuan, Olongapo City, Zambales 2200
Phone/WhatsApp: +63 917 188 9695
Email: info@somethingsomewhere.ph
Website: https://www.somethingsomewhere.ph/