A Success Pack is a pre-purchased block of consulting hours (“Pack Hours”) to be applied toward configuration, training, support, or other professional services per the Statement of Work (SoW). Pack Hours expire 12 months after purchase. Any work beyond Pack Hours requires a proposed additional Success Pack

The Success Packs include a package of premium services by a dedicated consultant. During the implementation phase, you will have an Odoo Project Manager assigned to you to analyze your requirements and configure your Odoo Apps according to your needs. The consultant will also train you on how to use the Odoo Apps, coach you on how you can use Odoo's functions and features to grow your business. He will also customize your Odoo apps provided that you opted for the 'Custom apps' you have selected. Based on the apps and number of custom apps you selected on the pricing page, a pack will be preselected that best fits the typical number of hours needed to start using Odoo successfully. Our consultants will do their best efforts to help you get started with Odoo within that time.

Before implementation, our consultant will analyze the way your business runs and suggest the best way to use Odoo. We will handle all configuration and coach you on how to use Odoo. This service is organized through planned sessions (over the telephone or online) where our consultant will carry out a more in-depth analysis of your needs to see what can be improved in line with the existing functional possibilities of the official Odoo Apps. We will provide you training material so that you are always able to use the latest version of Odoo Apps.

We have a performance team of experts in scalability issues available through success packs. Performance issues are not handled through the free support as they are usually not related to the Odoo standard code. Most frequent causes includes: database not fine tuned to specific usage, performance bottlenecks in custom modules or sub-optimal deployment.

Analyzing, monitoring and solving performance issues takes time, so we require a success pack of minimum 50 hours. Our team do performance monitoring and audits, deployment best practices, monitoring of impacts, code refactoring...